|
|
| Author |
Thread Statistics | Show CCP posts - 14 post(s) |
Zarox Ilphukiir
   |
Posted - 2007.11.20 16:39:00 -
[1]
Hi Folks,
I got the Connection Lost problem as well. I have it in connection with Random Eve crashes and a C++ Runtime Error.
Since I installed the C++ Runtime Library Redistributional from MS the Crash happend less often and one time he made a big mistake. He wrote a dump.
So I did a analysis of the dump and could see that the python25.dll causes the crash.
The funny thing ist that it tried to write into the memory at adress 0000000. This of cause caused a Access Violation and caused the crashe of the exe. I allready send the dump with a brief description of the symptoms and the steps I allready took to solve the problem to CCP but I got no reaction since. I posted this Monday morning the 19.11.07.
Steps I allready did was analysing a network trace.
What I could see is that the server stops to send TCP confirmation packages. This causes the Client to resent his package. This goes on and on until the server transmitts the error message you get by HTTP.
I excluded winsock, the IP stack, my router, my provider, my drivers, my hardware, AV Software etc.
Every bloody thing a IT Support professional could thing of, but I still have the problem.
Some of you mentioned to have this problem since the last Eve Patch. So I guess they messed something up in relation to the python25.dll
Lets hope they read my post at least and have a look at the dump.
From my side it is quite clear a problem in theire responsibilty and not ours in terms of hardware, provider or network issues.
Kind Regards
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.20 19:03:00 -
[2]
Hi,
just a short uptade.
As they are obviously incabable of getting theire software right I started playing around to get the environment right.
First thing:
I replaced the python25.dll by one from python portable.
If I start EVE now I get a message that the Process Breakpoint adler32 could not be found in python25.dll
This is no real suprise. Seems that they rely on a certain version of this file.
Funny thing: adler32 sounds german and means eagle32. Wired name for a function call.
Next I had a brief look into my Eventlog. I could see application Erros (ID 1000 in Application log) not only caused by python25.dll (that was proofed by dump to be a NULL_POINTER_REFERENCE) but aswell caused by MSVCR71.dll.
This DLL belongs to the .NET Framework from MS. As I use Vista I have the .NET Framework 3.0 allready installed. 2.0 could be enabled by Programms and Features. From its number (71) this DLL should belong to .NET Framework 1.1 what is ancient.
I downloaded the Package from MS and installed it.... of course no improvement.
This caused some suspicion so I checked if they rearly use the just freshly installed MSVCR71.dll. Of cause they do not! Instead they use the file from Side-by-Side.
Side-by-Side is a Windows integrated System that allows applications to use older DLL versions as they are on the system right now. This files are located in c:\windows\winsxs (Vista) if someone wants to have a look at.
EvE seems to follow again an unusual Way as it provides some kind of its own Side-by-Side folder.... ever wondered whats \EVE\bin\Microsoft.VC80.CRT is for? :-)
Seemed like another dead end at this stage.
Even if I could locate the exact DLL (Process Monitor) that they are calling I doubt that replacing it with another one would help very much if they invoke ancient dlls anyway.
So I tried Process Explorer to get a close look into the running exe file.
I was not sure at this stage what I am looking for but I found a list of params that EVE understands:
/root=
/bin=
/lib=
/verbose
/noverbose
/splash
/nosplash
/console
/noconsole
/jessica
/aflock=
/pyoptimize=
/end
What the hell is /jessica for a param????
Anyway... /pyoptimize= sounded fairly like something related to python.
So I tried to set it to /pyoptimize=1
No Success....
Just as a matter of interest... if you start EvE via shortcut it uses \EVE\bin\ExeFile.exe /nosplash /noconsole anyway to start.
You certainly will ask why I am writing all this stuff without having a solution at hand.
Here are the two anseres:
1. I want you all to start testing and playing around with Eve. If they dont support us, it seems that it is up to us to get either eve running or get a refund for not delivered service. I am myself have just a trial account. So for me there is no money involved, but the few hours I could play made me love EvE. Of cause they get money only if they start to provide support. Just fixing this problem is not enough for me because they certainly manage to "patch" EvE to hell a second time. Its descrasefull that there is no Answer AT ALL!!
Aehm... and the second Reason:
2. I just want to proof them that I am capable and willing to have a deep, deep look into their software and revieling things they probably dont like.
So what I need from you is:
1. Every Dump that is related to this problem
2. Does installing the C++ Runtime Librarys from http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en causes the Runtime Error to happen less often in your environment as well?
Thanks for YOUR Support
Zarox Ilphukiir
P.S.: Please excuse my poor english :-) I am German
|
Zarox Ilphukiir
|
Posted - 2007.11.20 19:06:00 -
[3]
Ah!
A response.... I saw this only after writing the reply.
I certainly will report them at https://bugs.eve-online.com but isnt this what petitions are for?
Kind Regards
-Zar
|
Zarox Ilphukiir
|
Posted - 2007.11.20 21:05:00 -
[4]
Edited by: Zarox Ilphukiir on 20/11/2007 21:04:54
Done!
The Bug Report is filed. It became pretty massive so give them some time to work through all of it.
I would have ben great if there where a response to this threat earlier on, but for whatever reason it wasnt.
I concurre to say that this bad customer handling, but keep in mind that the Neerds sitting behind the development machines ususaly does not crawl the Forum for any signs of trouble. I have no Idear what went wrong on theire site to get aware of this problem earlier and take corrective meassures, but I am willing to give the support a fair chance to fix it.
As I know how hard it is to work under mounting pressure I offered them every support I can give on this Issue.
Thanks Sandin for your support, but I dont feel threatened by Sabaoth. However I agree that the game is unplayable.
Kind Regards
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.21 07:04:00 -
[5]
Hi Sabaoth,
I used the link your posted first: https://bugs.eve-online.com
I filled in all the points with a very brief description.
As I clicked the Submit button he showed a reference Number for the Bug report.
Of cause I neither did a backup of what I send in the Report, nor did I put down the Number somewhere.
The Bug report does not show up in "My Bug Reports".
Is there any mean to recover what was send to the server from the logs?
I mean he never showed a error like I should have been logged in with my account or something....
If rearly rearly neccessary I would write the Bug Report again (took me like a good hour), but the attached Files are on the Machine at home... So I can upload them only in 8 hours.
Regards
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.21 14:24:00 -
[6]
Damn....
ok.. I will wirte the report again (hopefuly in the same good quality :))
Is there any way I can ensure that I am logged in when writing the report?
On the Report page is no indicater if your logged in or not.
For some reason I need to login again if I browse from the forum to another page like my Petitions. Think the same will hapen if I browse to Bug Report.
Isnt there any mail adress I can send the Report to, just to make sure that it arrives?
Kind Regards
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.21 16:23:00 -
[7]
Id like to confirm you workaround Shogun,
but unfortunately I cant.
All symptoms seem to have gone for me.
The Client could detect the server status emedialty and Eve is runing very fine since the first login attempt for some time now.
Did they rollback the server site changes last downtime or is it just accidantily?
Can you confirm that you still face problems withou VPN?
I am writing the bugreport anyway.
Regards
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.21 16:50:00 -
[8]
@Reneviah
I agree. I dont see the ISPs involved in this problem.
It still would be interesting if I am the only one who has not the problem today.
The Bug Report is send and the Tracking ID is 46729.
It appears in "My Bug Reports" so it should be fine now.
@Sabaoth
would be great if you could give feedback to the Bug report and speed up its process through the filtering, as we lost plenty of time allready.
Thanks
Zarox
|
Zarox Ilphukiir
|
Posted - 2007.11.21 22:11:00 -
[9]
Hi,
in regards of the Provider:
I dont think that they started to filter traffic. Especialy it wouldnt make any sense to filter specificaly EvEs traffic thats just plain TCP as anything else.
This would not explain why I could play the hole day today without changing my provider.
If this is related to the providers, than I guess the problem depends on wich route a packages travels through the net. This does not need to be the same all the time.
Depending on the router hardware, link speed, link load between the routers I guess we then just get a Timing Issue. Maybe the last Patch just lowered a margin a little to low, so that the resulting error is seen more often than it was before.
Lets hear what the Dev Guys find out.
Regards
-Zar
BTW: Thx to tha B***h that potkilled me today.
|
Zarox Ilphukiir
|
Posted - 2007.11.22 20:20:00 -
[10]
Hi,
with this ongoing Issue it gets even more interesting if CCP will provide a compensation. From my point of view so far I could "test" the game 2 days out of the 7 allready passed by from the test period.
Thats like 28% Service delivery.
I would expect an honest, decent excuse from CCP and the offer to extend the Testperiod by one or two weeks.
In Case of the Fellows that are paying hard earned money for this Service it is of course different.
I am not a legal expert, and I am not sure to wich law CCP is bound (US/UK/EU) but I think that you are liable to an compensation as you payed for a service that could not be used, for what you are certainly not responsible.
Even if there should rearly be no means to force them legaly (I am pretty sure European Law covers customer rights in this point) it would be just fair if they would grant compansation on their own.
I am pretty exited about the game and I would get an account.
But with the technical problem it does not make any sense to pay for it, and even without CCPs Customer service is a shame.
In regards to the Support of M$:
I am working in the MS Support myself and we would have a response time of max. 4 business hours in a Case like this. These are the Support Contracts our Customers are paying for.
Just my two cent
Regards
Zarox
|
|
|
|
|
| |
|